Observed after-hours phone test
40.9% of sampled personal-injury firms did not answer after hours
Tiago Strammiello and Cal Stein studied 1,000 personal-injury law firms in 25 major U.S. cities. Each firm was called outside regular business hours. The published abstract reports that a human, answering service, or automated system counted as a response.
Advertised availability
About three in ten firms advertising 24-hour availability failed the test
The formal paper reports that 29.2% of firms listing “Open 24 Hours” on Google Business Profiles failed to answer the after-hours call.
About three in ten sampled personal-injury firms advertising 24-hour availability failed the after-hours phone test; the paper reports 29.2%.
Source context
Commercial-interest disclosure
The SSRN listing states that the authors are affiliated with ClaireAI, a company providing AI-powered intake services to law firms. The authors state that the study was conducted independently and without commercial arrangements with the firms surveyed.
A commercial interest does not invalidate the measurements, but it is relevant context and is included so readers can evaluate the source themselves.
Citing this page
Use the original study and this interpretation together.
Strammiello, Tiago and Cal Stein. “After-Hours Intake Response Rates Across 1,000 U.S. Personal Injury Law Firms.” 2026. SSRN.
When citing an individual statistic, cite the original publisher as well as CallShift whenever practical.