Essentials
Phone answering plus SMS and missed-call text-back.
$299 / monthManaged AI front desk pricing
Choose how much of the front desk you want CallShift to handle.
Start with phone and missed-call response, expand into every customer channel, then add managed routing and dispatch when your operation requires it.
A simple progression
The difference is how far CallShift moves each conversation.
Phone usage determines call capacity. The plan level determines which channels are connected and how much operational responsibility CallShift takes on.
Growth
Add website chat, email, qualification, and booking.
$499 / monthOperations
Add managed routing, backups, escalation, and dispatch.
$799 / monthCallShift plans
Choose the outcome your business needs.
Prices are in USD. Each plan includes a defined monthly call allowance and the listed digital channels. Additional phone usage is $0.35 per minute and never interrupts an active call.
Front Desk Essentials
$299
USD / monthAnswer, capture, and respond
300 call minutes included
Businesses that need reliable phone coverage and immediate missed-call response.
- AI phone answering
- SMS and missed-call text-back
- One primary front-desk workflow
- Contact details and message capture
- Approved business FAQs across included channels
- Immediate summaries and notifications
- One urgent-transfer destination
- After-hours, full-time, or overflow coverage
Front Desk Growth
$499
USD / monthQualify leads and book work
750 call minutes included
Service businesses that want one responsive front desk across phone and digital channels.
- Everything in Front Desk Essentials
- Website chat and lead capture
- AI email handling
- Lead qualification across channels
- Appointment requests or direct booking
- Calendar connection
- CRM contact updates
- Up to two front-desk workflows
Front Desk Operations
$799
USD / monthManage routing, escalation, and dispatch
1,500 call minutes included
Teams that need CallShift to operate more of the front desk and on-call process.
- Everything in Front Desk Growth
- Custom urgent-call decision tree
- Primary and backup on-call routing
- Conditional routing by channel, service, or location
- Multiple escalation paths
- Department or team-specific workflows
- Monthly conversation review and optimization
- Priority support
Custom Operations
Let’s talk
Support complex operations
Usage and scope tailored to the operation
Multi-location, high-volume, or specialized workflows.
- Custom call and digital-channel usage
- Multi-location configuration
- Complex routing and integrations
- Department-specific workflows
- Custom reporting requirements
- Healthcare scoping when compliance-ready
Standard setup is included with every monthly plan—there is no separate implementation fee. Optional complex integrations and specialized requirements may be priced separately. Healthcare workflows require a separate compliance review.
Feature comparison
See exactly what is added at each level.
| Capability | Essentials | Growth | Operations |
|---|---|---|---|
| Professional AI call answering | ✓ Included | ✓ Included | ✓ Included |
| SMS and missed-call text-back | ✓ Included | ✓ Included | ✓ Included |
| Contact details, messages, and summaries | ✓ Included | ✓ Included | ✓ Included |
| Approved business FAQs | ✓ Included | ✓ Included | ✓ Included |
| Website chat | — | ✓ Included | ✓ Included |
| AI email handling | — | ✓ Included | ✓ Included |
| Lead qualification | — | ✓ Included | ✓ Included |
| Calendar booking | — | ✓ Included | ✓ Included |
| CRM contact updates | — | ✓ Included | ✓ Included |
| Customized urgent-call criteria | — | — | ✓ Included |
| Primary and backup on-call contacts | — | — | ✓ Included |
| Multi-step escalation process | — | — | ✓ Included |
| Monthly front-desk optimization | — | — | ✓ Included |
How billing works
No setup fee. One predictable monthly plan.
IncludedStandard setup
Discovery, workflow design, channel configuration, routing or calendar setup, testing, and launch adjustments.
MonthlyYour selected plan
Managed front-desk coverage, included call minutes, digital channels, summaries, support, and the capabilities listed for your tier.
If needed$0.35 per extra minute
Calls continue without interruption. We review usage and recommend a plan change when it would save you money.
Why managed matters
Standard setup and ongoing support are included.
Discover
We learn how calls, texts, chats, and emails are handled today and where opportunities are being missed.
Configure
We build approved questions, FAQs, channel responses, scheduling steps, and escalation rules.
Test
We rehearse common, unusual, and urgent scenarios before customer conversations are connected.
Support
We maintain the workflow and make the plan-level adjustments your business needs.
Pricing questions
Know how the service works before you choose a plan.
Is CallShift self-service software?
No. CallShift is a configured and managed AI front desk. We map the workflow, build the conversation and routing rules, connect approved channels and systems, test the experience, and help refine it after launch.
How are phone and digital-channel usage billed?
The minute allowance applies to inbound AI phone time. Additional call usage is billed at US$0.35 per minute, and calls continue without interruption. Standard use of the digital channels included in your plan is part of the monthly service; unusually high-volume messaging, outbound campaigns, or specialized third-party costs are scoped separately before activation.
Are there setup or integration fees?
Standard setup is included with every monthly plan. That covers discovery, workflow design, front-desk configuration, approved FAQs, included channel setup, routing or calendar setup, testing, and launch adjustments. Complex third-party integrations, multiple locations, or specialized compliance work are scoped and quoted before work begins.
Can I change plans as call volume grows?
Yes. The plan can be adjusted as usage, channels, locations, departments, or workflow needs change. The monthly review included with Front Desk Operations helps identify when a different tier makes more sense.
Can I choose full-time, after-hours, or overflow coverage?
Yes. Every plan can be configured for full-time first response, after-hours coverage, overflow when your team is busy, or a combination. Usage and workflow complexity—not the label on the coverage window—determine the appropriate plan.
Are medical practices included in these plans?
Not automatically. Healthcare workflows require separate privacy, security, contractual, platform, and jurisdictional review before activation. CallShift does not provide diagnosis, medical advice, or autonomous clinical triage.