Managed AI front desk services
One front desk for calls, texts, chats, and emails.
Use CallShift full time, after hours, or for overflow. Start with the channels and outcomes you need, then expand without rebuilding the customer experience from scratch.
Managed AI front desk
CallShift provides a managed AI front desk for phone calls, SMS, missed-call response, website chat, customer emails, booking, and routing.
Explore the service →02After-hours answering service
CallShift answers calls after your team signs off, captures lead details, supports scheduling, and routes urgent requests using your business rules.
Explore the service →03SMS and missed-call text-back
CallShift responds to inbound texts and can send an immediate missed-call text-back to capture the request, qualify the lead, and explain the next step.
Explore the service →04Website chat and lead capture
CallShift website chat answers approved questions, captures lead details, supports booking, and routes customer requests using the same rules as your front desk.
Explore the service →05AI email handling
CallShift can organize and respond to approved business emails, collect missing information, and route messages into the right follow-up process.
Explore the service →06Lead capture and qualification
CallShift collects and qualifies inbound phone leads using questions tailored to your services, coverage area, availability, and priorities.
Explore the service →07Appointment scheduling
CallShift can collect appointment requests or schedule eligible callers using your calendar, availability, service area, and booking rules.
Explore the service →08Urgent call routing
CallShift identifies business-defined urgent scenarios, captures essential details, and follows your on-call routing and fallback process.
Explore the service →