Independent practical research
CallShift Research
CallShift studies how professional firms use technology, communication, and intake processes to connect with prospective clients.
Our research is designed to provide practical data that law firms, consultants, marketers, legal technology companies, journalists, and other industry professionals can reference when evaluating the modern client journey.
New research reference
Law Firm Intake Statistics
Explore verified statistics covering response time, phone and email reachability, after-hours calls, online scheduling, consumer expectations, conversion measurement, and intake technology.
Every number is paired with its original source, sample, channel, measurement window, and an important limitation.
Explore the Statistics LibraryOriginal CallShift research
Law Firm Intake Benchmark Report
Read the evidence brief examining published after-hours phone response, advertised availability, online scheduling, and web inquiry response—and the questions CallShift intends to measure directly.
Read the Research BriefResearch standard
Transparent methods before headline statistics.
CallShift will disclose sample selection, testing periods, definitions, denominators, study limitations, and commercial interests. Firm-level results will remain anonymous unless a firm voluntarily agrees to be identified.